DALLAS (WBAP 24/7 News) - The Department of Transportation fined Southwest Airlines $150,000, saying the Dallas-based carrier was not responding to consumer complaints in a "timely manner."
The DOT found that Southwest did not respond to a large number of disability-related complaints received from June 2011 through January 2012. The agency said there was a problem with the carrier's website and when responses were sent it did not contain information that the DOT requires.
Southwest spokesman Brad Hawkins said the carrier learned of a technical glitch that unintentionally rerouted customer complaints. Following the issue, Southwest put in safe-guards to ensure similar website errors would not occur in the future.
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