DALLAS (WBAP/KLIF News) – The City of Dallas Water Utilities Department announces changes to disconnections for non payment due to the COVID-19 crisis. Instead, the city is offering payment arrangements to its customers.
The city’s automated system said “The City of Dallas stands ready to help any customer in need. To support our customers, effective last Monday, March 16, 2020, water disconnects and late fees are suspended until further notice. If any Dallas Water Utilities (DWU) customers have concerns about paying their bill in-person at our many payment locations, there are many ways to make payments, including mailing a check, paying by phone at 214-651-1441, online at the City of Dallas ePay site and/or through your personal bank application. If you have questions regarding making a payment or if you need to make payment arrangements, please contact us at 214-651-1441.”
As expected, the city is experiencing high call volumes. The change was suppose to be implemented for 60 days. However, the automated system says the change will be in effect until further notice.
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