Category Archives: 24/7 Newsroom News

AI Shakes Up the Call Center Industry, but Some Tasks Are Still Better Left to the Humans

AI Shakes Up the Call Center Industry, but Some Tasks Are Still Better Left to the Humans

NEW YORK (AP) — Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, a call center agent in Greece, now uses AI to access full customer profiles and anticipate issues before speaking to callers. This technology is helping agents focus more on customer service. However, AI’s role in call…MORE

Trump’s Job Market Promises Fall Flat as Hiring Collapses and Inflation Ticks Up

Trump’s Job Market Promises Fall Flat as Hiring Collapses and Inflation Ticks Up

WASHINGTON (AP) — The U.S. job market has gone from healthy to lethargic during President Donald Trump’s first seven months back in the White House. Friday’s jobs report showed employers added a mere 22,000 jobs in August, as the unemployment rate ticked up to 4.3%. Factories and construction firms shed workers. The new data exposed…MORE